I recently read an article highlighting how many people today have a fear or apprehension about talking on the phone in business settings. However, phone communication can often be more effective than text or email, which can sometimes convey the wrong tone or context. Here are some quick tips to improve your phone communication skills:

Be Friendly, Be Human: Don’t stress if you make a mistake or stumble over your words. We’re all human, and that’s the beauty of it. Just express yourself as best as you can.
State Your Purpose: Don’t be afraid to explain why you’re calling and what you hope to achieve. Whether you need an answer, are explaining your thoughts, or seeking feedback, just say so.
Embrace Uncertainty: It’s okay to be unsure. If you need answers, simply ask questions. Seeking clarification is part of effective communication.
Listen Actively: One of the most vital skills is listening to the other person and processing what they say. While emails and texts allow time to think before responding, live conversations require real-time engagement. Listening is key to meaningful dialogue.
End on a Positive Note: Try to wrap up your calls with a positive tone. Being friendly and enthusiastic can go a long way. If follow-up is needed, make sure to clarify the next steps.